Results From Real Engagements

Challenge

The clinic was losing web leads from international patients that could not be tracked, with WhatsApp and email channels managed separately. It was unknown which countries were generating results from international ads.

Solution

Freshsales CRM setup, integration of Meta and Google ad campaigns with CRM, country-based lead segmentation, WhatsApp Business API integration, and automated follow-up workflows were set up.

Challenge

The sales team tracked trial users, demo requests and cold leads in the same list. There was no prioritization, and valuable opportunities were lost due to delayed responses.

Solution

Lead scoring based on product usage, demo/SQL separation, and automated task and email follow-up workflows were set up in Freshsales. Product events were sent to the CRM via n8n.

Challenge

Order, return and shipping questions came from different channels (Instagram DM, email, phone). Without customer history in the CRM, information had to be collected again on every contact, lowering satisfaction.

Solution

Freshsales CRM setup, order system integration, automatic assignment by request category, and return/shipping status notification bots were implemented.

Challenge

IT support requests were managed via Slack DM and email. SLA violations, repetitive questions and lack of device/asset information caused ticket resolution times to increase.

Solution

Freshservice ITSM setup, self-service portal, SLA and automatic assignment rules, asset management and Slack/Teams notification integration with n8n were implemented.

Challenge

IT failures at driver terminals and warehouses were reported by phone. Device ownership, warranty status and replacement history were unknown.

Solution

A location-based service desk, asset inventory (IT equipment, in-vehicle IT devices), maintenance schedule and automatic technical team assignment were set up in Freshservice.

Challenge

POS, internet and cash register failures during store opening/closing hours required fast resolution. Incident, problem and change management processes were not defined.

Solution

ITIL-aligned incident, problem and change management processes, escalation matrices and store prioritization rules were set up on Freshservice.

Challenge

The clinic had no prior digital marketing investment. Organic traffic was near zero, social media accounts had not been updated for months. Only 55% of appointment capacity was filled.

Solution

Instagram and Google ad campaigns, Google Business Profile optimization, regular Reels content calendar, and monthly budget optimizations were implemented.

Challenge

The firm's LinkedIn account was used only for announcement posts. Engagement with the target audience (general managers, legal counsels) was low and there was no digital source for new clients.

Solution

A content strategy based on lawyers' expertise areas, a weekly article/infographic calendar, engagement protocol and LinkedIn lead form campaigns connected to the CRM were set up.

Challenge

The clinic wanted to produce trust and patient-education focused content. Existing ads delivered low appointment conversion at high cost.

Solution

Meta Ads were restructured with doctor-approved educational Reels series, a content funnel aligned with the patient journey, lookalike and retargeting campaigns, and appointment form optimization.