ITSM Maturity Assessment
Evaluate your IT service management processes with a quick 10-question test. The result highlights your current maturity level and next steps.
1. Are IT requests (incidents, service requests, changes) recorded in a single central system?
2. Are SLAs and response/resolution times defined and tracked automatically?
3. Do you separate incident management from problem management?
4. Do you have a change management process with approval workflows?
5. Is your IT asset/inventory list up to date and linkable to tickets?
6. Can users find solutions via a self-service portal or knowledge base?
7. Are tickets auto-assigned by category/priority to the right person?
8. Do you regularly report IT performance metrics (MTTR, SLA compliance, ticket volume)?
9. Do you perform root cause analysis and prevent recurring issues?
10. Are your IT processes aligned with business goals and visible to management?
After the Calculation: Next Steps
Turn your ITSM Maturity Assessment result into a real project — pricing and next steps.