Privacy Policy

1. Introduction

Innovix Digital ("Innovix", "we", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit innovix.tr or use our services. We comply with GDPR (EU) and KVKK (Turkey Law No. 6698).

2. Data Controller

3. Information We Collect

We may collect the following categories of personal data:

• Identity data: First name, last name
• Contact data: Email address, phone number
• Professional data: Company name, job title, industry
• Message data: Content of contact form submissions and email correspondence
• Technical data: IP address, browser type, pages visited, session duration
• Cookie data: Session cookies, analytics and marketing cookies (with consent)

4. How We Use Your Information

• To respond to your service enquiries and communicate with you
• To prepare proposals, contracts and invoices
• To manage client relationships (CRM activities)
• To improve our services
• To fulfil our legal obligations
• To conduct website usage analytics
• To send marketing communications (only with your explicit consent)

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil a contract or take pre-contractual steps
• Legal obligation: Processing required to comply with applicable law
• Legitimate interests: Our legitimate business interests, provided they do not override your rights
• Consent: Where you have explicitly agreed (e.g., marketing communications)

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share data in the following limited circumstances:

• Service providers: Email service, CRM platform, cloud storage (under data processing agreements)
• Legal requirement: When required by competent public authorities under applicable law
• Business transfer: In the event of a merger or acquisition, with prior notification to you

7. Data Security

We apply industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Access controls and authorisation systems
• Regular security updates
• Limited employee access (need-to-know principle)

No internet transmission is 100% secure. If you identify a security vulnerability, please notify us at privacy@innovix.tr.

8. Cookies

Our website uses cookies. We use the following types:

You can manage your cookie preferences at any time via your browser settings or the cookie banner displayed on your first visit.

9. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Google Analytics (website analytics)
• Google Maps (location display)
• Google Meet (video consultations)
• WhatsApp Business (customer communications)
• Meta Pixel (ad optimisation — consent required)

10. International Data Transfers

Some third-party services we use (Google, Meta, etc.) may transfer data outside the European Economic Area. In such cases, appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Data Retention

We retain your personal data only for as long as necessary for the purpose for which it was collected. Data related to contractual relationships is retained for the legally required period after the contract ends (typically 10 years). Marketing data is deleted when you withdraw your consent.

12. Your Rights

Under GDPR, KVKK and applicable privacy law, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure ("right to be forgotten")
• Object to or restrict processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with your local data protection authority

To exercise your rights, contact us at privacy@innovix.tr. Requests will be responded to within 30 days.

13. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. The most current version is always available on this page.

14. Contact