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E-CommerceIllustrative Scenario

Anonymized example based on typical project patterns — not a verified named-client result.

CRM & Customer Service Integration for an E-commerce Brand

Textile e-commerce brand selling across Turkey

CRM SetupAI AutomationSocial Media

Challenge

Order, return and shipping questions came from different channels (Instagram DM, email, phone). Without customer history in the CRM, information had to be collected again on every contact, lowering satisfaction.

Solution

Freshsales CRM setup, order system integration, automatic assignment by request category, and return/shipping status notification bots were implemented.

How we worked

  1. All customer communication channels were inventoried.
  2. Order and return data were integrated into the customer card in the CRM.
  3. Category-based automatic routing rules were defined.
  4. Status notifications were automated via email/WhatsApp.
  5. A reporting dashboard was built.

Results

CRM & Customer Service Integration for an E-commerce Brand — Textile e-commerce brand selling across Turkey (E-Commerce)
MetricBeforeAfterChange
Avg. resolution time6 sa3.3 sa-%45
Repeated info need%40%16-%60
Satisfaction score3.6/54.7/5+%30

Buying Guide

How to move forward on CRM & Customer Service Integration for an E-commerce Brand — pricing, quotes and next steps.

How much does a project related to CRM & Customer Service Integration for an E-commerce Brand cost?+

Projects are priced by scope and goals. Book a free discovery call to get a tailored project plan and price quote.

Can I get a free consultation about CRM & Customer Service Integration for an E-commerce Brand?+

Yes. Our 30-minute discovery call is free — we analyse your needs and share a prioritized roadmap.

Do you serve companies in Turkey, the UK and Bosnia-Herzegovina?+

Yes. From our Istanbul, London and Sarajevo hubs we serve clients in person and online across all three countries.

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