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LogisticsIllustrative Scenario

Anonymized example based on typical project patterns — not a verified named-client result.

IT Service Desk & Asset Management for a Logistics Company

Logistics company operating across Turkey

ITSM / Freshservice

Challenge

IT failures at driver terminals and warehouses were reported by phone. Device ownership, warranty status and replacement history were unknown.

Solution

A location-based service desk, asset inventory (IT equipment, in-vehicle IT devices), maintenance schedule and automatic technical team assignment were set up in Freshservice.

How we worked

  1. Location, team and device inventory were extracted.
  2. Asset categories and ownership relationships were created in Freshservice.
  3. Automatic technical team assignment was configured by failure type.
  4. Warranty/maintenance reminders were automated.
  5. Monthly SLA and asset reports were prepared for management.

Results

IT Service Desk & Asset Management for a Logistics Company — Logistics company operating across Turkey (Logistics)
MetricBeforeAfterChange
Avg. failure resolution time12 sa7.8 sa-%35
Inventory accuracy%62%98+%58
Planned maintenance ratio%15%45+%200

Buying Guide

How to move forward on IT Service Desk & Asset Management for a Logistics Company — pricing, quotes and next steps.

How much does a project related to IT Service Desk & Asset Management for a Logistics Company cost?+

Projects are priced by scope and goals. Book a free discovery call to get a tailored project plan and price quote.

Can I get a free consultation about IT Service Desk & Asset Management for a Logistics Company?+

Yes. Our 30-minute discovery call is free — we analyse your needs and share a prioritized roadmap.

Do you serve companies in Turkey, the UK and Bosnia-Herzegovina?+

Yes. From our Istanbul, London and Sarajevo hubs we serve clients in person and online across all three countries.

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