Logistics
For logistics companies, we centrally manage IT failures at driver terminals and warehouses with ITSM, asset management and automatic assignment.
When IT failures at driver terminals and warehouses are reported by phone, device ownership, warranty status and replacement history are unknown. Innovix reduces failure resolution time by 35% with a location-based service desk, asset inventory, maintenance schedule and automatic technical team assignment in Freshservice.
Common challenges
- IT failures are reported by phone and not recorded.
- Device ownership and warranty status are unknown.
- Technical team assignments are done manually.
- Maintenance and replacement history cannot be tracked.
- In-vehicle IT devices are not included in inventory.
How Innovix helps
We automatically route failure tickets to the right team with a location-based service desk, category/priority rules and SLAs.
We automate warranty and maintenance reminders, raising planned maintenance ratios to around 45%.
We set up sales/account management pipelines to track large customer and subcontractor relationships.
Related case studies
Frequently asked questions
How are in-vehicle IT devices included in inventory?
Each vehicle's assigned IT equipment is recorded in the Freshservice asset module with serial number and ownership details.
How much does failure resolution time decrease?
Average failure resolution time is reduced by 35% with automatic assignment and asset visibility.
How are maintenance costs reduced?
Planned maintenance reminders and warranty tracking reduce emergency repairs and maintenance costs by 20%.
Let's find the right solution together
Tell us about your sector-specific challenge and we will map the next steps.